Dear Shutterfly: will we still be friends in the New Year?
Thanks for the $400 credit to my Shutterfly account. Your customer service rep was very nice to me. However, I'm still more than a bit miffed that after I submitted my finished holiday card to you, the message text on the inside front cover reverted to my first draft. Thank goodness I didn't write anything snarky or incriminating, or I would have a bigger issue with you.
I thought the worst part of the card would be our family photo. While my 5 year old daughter, Kitty Cat, gave a half-smile and looked decent, her twin brother Guy-Guy refused to smile. Actually, he refused to make a normal face. He looks like he's having an eye-rolling seizure in the photo. That was pretty bad, but his outfit was even worse - a camouflage shirt and pant get-up, otherwise known as "army-army" in our house. This is one battle with my husband I should have picked, but didn't when he insisted that army-army on Guy-Guy was just fine for Thanksgiving dinner with his parents. Maybe so, but it wasn't fine with me for our annual chance at a four-person family photo. Why is it so hard to get four people in a photo?
So, Shutterfly, how could our card have been worse? Well, you know why.
Every year since 2003, you have mailed holiday photo cards to my250+ person online list so I don't have to hand-address them - thatextra 9 cents over postage is SO worth it. I love the 1500 charactermessage space on the inside front cover where I write our top funny kidstories from the past year.
Except that you screwed me over this year.After I saved the final version and managed to condense a year ofliving with 5 year old twins into said character limit, you chopped outfive of my anecdotes leaving people with only two anecdotes and an oddtransition to the greeting page. The weirdest thing? The card you sent me has all seven anecdotes on it, but I can't find one other recipient who got that version. My sister just called and said this reversion to the first draft error has happened to her Shutterfly family holiday cards, too. What's up, guys?Continued on the next page