PlayStation Network Breach Worsens: Hackers Post Private Data on Sony Website
Hackers responded to Sony's handling of the recent PlayStation Network breach by following through on threats to hack the Sony website. Sony began removing more than 2,500 names and addresses that were posted to the website on May 8.
In turn, it appears as though the re-launch of PlayStation Network will be postponed as the gaming giant struggles to recover on week 3 of the outage.
More than 70 million PlayStation Network accounts have been rendered useless in recent weeks after what has proven to be the largest hack in the history of the internet. The security breach occurred just before Easter weekend and, despite various reassurances that the PSN will be restored, is still leaving gamers everywhere unable to play online.
But wait, there's more...
The inability to take advantage of preferred PS3 games (Mortal Kombat, Call of Duty: Black Ops) is not the only reason that PlayStation Network users are growing angry with Sony. The company's slow response to inquiries and release updates has only succeeded in further angering its users by failing to keep them adequately informed. In any case, the hack of Sony websites and release of private information leaves the company in hot water (as if they weren't already) and taking heat from both sides as it struggles to recover.
What Sony chooses to do next could ultimately determine the future of PlayStation gaming. Not only must the company recover from the attack, but it must also place precaution in customer service in the future. While it is certainly understandable that CEO Howard Stringer and the remaining Sony team are under intense pressure to restore services, it is also true that the company would not be what it is today without its dedicated users. And according to a 2011 report, a poor customer service experience can have major disadvantages:
A dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20 people.
Source: White House Office of Consumer Affairs, Washington, DC