I Still Love You, Blackberry!
I may be a fan of Mr. Steve Jobs as an individual, however as a consumer, I'm not much of a huge fan of Apple products. Granted, although my very first exposure to personal computers started with the early Apple IIGS series, the retail prices of many of these Apple products seriously intimidated me. The only Apple item that I actually owned was the early version of the iPod Nano, which I won as a prize at a church raffle. I loved that iPod Nano and have been an avid user of it, regardless that its battery gets drained really fast and I had to charge it over and over. It was sad for me to give up my iPod Nano to my brother after the songs that I downloaded from iTunes and even mp3s from my hard drive were all static-sounding when I listened to them from the iPod. Somehow the iPod Nano works properly for my brother but not for me. Eventually I settled with a black SanDisk Sansa instead and it has been serving me real well until today.
My point for bringing up the iPod Nano just now was just an example of how the cool, trendy and useful "in" devices and the services backing up those devices aren't always perfect. There will be times that there will be downtimes and outages, and when that happens, of course, the users would feel very frustrated as having these downtimes and outages are not a norm. This, of course, reminds some of us that we do get attached to our devices, namely our cellphones (especially smartphones). A good example of this occurred the late of last week, in which Blackberry users from all around the world, including me, suffered for three days with the service outages that Blackberry (BB) suffered this entire week. Though it seemed that almost the entire population of Blackberry users seriously suffered from the lack of BB-only services such as the BBM (Blackberry Messenger) and such, the outages didn't really affect me as much. For instance, I am not a frequent user of the BBM, plus I rarely reply or exchange emails through my BB except when I'm away from home and have no access to my PC. My UberSocial twitter app was also working properly, except I wasn't able to tweet myself. I had to use my reader tablet to tweet (which I rarely use, since my only purpose for having a tablet was to read eBooks and free publications) during those three days and it wasn't that much of a hassle.
Yesterday, RIM recently released a press release, apologizing the BB community for the dreadful three days of service outage by offering their most popular premium apps worth around $100, in addition to one-month tech support for Enterprise users (which I'm not), for free starting this Wednesday (10/19/2011) up until the end of the year. Unlike majority, possibly, of the BB users in the community, I'm not a huge nut for mobile apps, so their "Thank You" Gifts of free premium apps may not mean much to me. However, when I did read their press release and provided the list of apps, some of the apps I found attractive and felt that it was okay for just the apps. I know that BB users would rather receive some form of credit for the loss of services those three days last week, however it wasn't exactly the mobile services (ie. AT&T, Verizon, etc.) that were at fault here. RIM had done all they can to fix the problem and they did just that.Continued on the next page