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VARs from all over the southwest flew in for the event to learn about KVM.net II’s innovative way of accessing and managing in-band tools like VNC and RDP with out-of-band tools like KVM, HP ILO and power, all from one portal.

The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for executive sponsorship, ongoing contact with customers and fast complaint resolution.

I was interviewed by Tom Everitt of ThinkTom.com on my upcoming seminar at the Vancouver Board of Trade next Tuesday November 25th.  Take a look at the video ( details of the event are below the video ) Tuesday, November 25, 2008 Managers’ Toolbox Speaker: Shane Gibson, President (North America), Knowledge Brokers International Systems Ltd.

Atlanta marketing company Panorama Press partners with Sales Training Atlanta to promote sales training services to companies in Atlanta, Georgia Atlanta, Georgia, November 17, 2008 — Sales Training Atlanta today announced that it is partnering with Panorama Press to promote sales training to Atlanta companies.

We in sales work in what we like to claim is one of the highest paid professions, yet statistics indicate we are, in fact, employed in one of the lowest paying professions.  In fact, we are engaged in a business that is unevenly divided between a relatively small group of highly skilled professionals,

Editorial Reviews The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.

Donal Daly, CEO of The TAS Group, wrote a great post (Early failure is better than late failure) on his company’s blog that is more than worthy of your consideration. (Disclosure: The TAS Group is a subscriber to ESR’s research.) In the post Donal discusses the not-often-enough-overcome challenge of

Know the value of your existing customers [[Visit the link above to read the rest of this post]]

I can’t front….it’s because of Mr. laughing stock of the music industry, a.k.a. Mr. “60 minutes“, a.k.a. Mr. “gets the boosters boosting” [ Bloomingdales, Macy's, or Saks Fifth Avenue ? ], a.k.a. Mr.

At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer.