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Top CRM News 11/21/08

http://blog.tmcnet.com/ blog/ rich-tehrani/ crm/ top-crm-news-112108.html
Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful: Workforce Management Solutions Help Control Contact Center AttritionVanillaSoft Pushes the Envelope on Intuitive Call RoutingOptaros Takes Open Source CRM In-HouseLocal vs. ...
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    Assistant Consultation & Sales Executive - DermaGenesis Sdn Bhd

    http://www.acakadut.com/ jobs/ assistant-consultation-sales-executive-dermagenes…

    DermaGenesis Sdn Bhd DermaGenesis is a physician based Aesthetic Medicine and Wellness Center. DermaGenesis has been providing first class exclusive services to a niche market of clientele since year 2000 and is recognized as one of the pioneers in the country for aesthetic medicine.

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    Microsoft Office Outlook 2007 with Business Contact Manager

    http://computer-internet.marc8.com/ microsoft-office-outlook-2007-business-conta…

    Microsoft Office Outlook 2007 with Business Contact Manager Microsoft has done it again! Outlook with Business Contact Manager 2007 is a very solid, simple, and intuitive small business platform to work from. I have been in sales for over 10 years and have used a variety of solutions, including ACT and I like...

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    3 Elements Omitted in Proposals Will Kill Sales

    http://bloggeron.net/ 3-elements-omitted-in-proposals-will-kill-sales/

    3 Elements Omitted in Proposals Will Kill Sales Effective proposal writing is a learned art. Every person in business who has a need to write and present proposals will be wise to learn this art. In particular to proposal writing are three elements most often overlooked that drive prospects away.

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    Inside Sales Rep (Russian Speaker)

    http://www.rssjobs.ie/ inside-sales-rep-russian-speaker-31581

    Inside Sales Rep - Cork - Passion for selling The Inside Sales Rep Will: • Respond to customer inquiries via phone and e-mail, assist potential customers during their evaluation process, create quotes and new customer accounts, co-ordinate with channel partners, and close sales • Keep management

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    CEO Capital: A Guide to Building CEO Reputation and Company Success: Leslie Gaines-Ross

    http://makemoneymyself.com/ ceo-capital-a-guide-to-building-ceo-reputation-and-c…

    Editorial Reviews Review “This is an excellent book of dos and don’ts for CEOs, potential CEOs and especially for the PR people who must help them get their message out to their various publics.” (Public Relations Quarterly, Summer 2003) A manifesto supported by compelling original research and informed by intelligent, sympathetic analysis.

    3 days ago by 65451 in Make Money Myself · Authority: 58
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    ASSISTANT STORE MANAGER / MANAGER

    http://www.acakadut.com/ jobs/ assistant-store-manager-manager/

    Tom N Toms Global Pte Ltd ASSISTANT STORE MANAGER / MANAGER Assistant Store Manager: Overall management for the outlet Scheduling for the workers Inventory for stock Making Order to suppliers Daily accounting Research on promotion Vice Store Manager Assist Store Manager Acting Store manager Training for crews Read the rest of ASSISTANT STORE MANAGER / MANAGER © Acakadut 2008.

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    Never, never up-sell

    http://retailsmart.com.au/ 2008/ 11/ 19/ never-never-up-sell/

    Image by Getty Images via Daylife One of my clients recorded the best day in 22 weeks last Sunday because a new sales assistant - decided to focus only on this one thing she learned from Sell$mart. (She said she lacked the confidence to try all/more things.) Before I tell you; here is why it is NOT a good idea to up-sell: Up-selling is poor retail practice.

    3 days ago in RetailSmart · Authority: 171
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    CanDoGo Offers Advice for Marketing, Sales and Customer Service Professionals

    http://crmweblog.crmmastery.com/ 2008/ 11/ candogo-offers-advice-for-marketing-s…

    I recently came across a web site that can be a valuable resource for advice, CanDoGo. The following quote from the web site explains what it’s all about: “CanDoGo is packed full of timely “how to” sales, personal development and motivational advice that answers your questions to help you overcome immediate business challenges.

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    Angie’s List

    http://www.onedayonejob.com/ jobs/ angies-list/

    If your college experience is anything like mine was, then your apartment probably has a giant mold blossom flowering into your living room from the ceiling below your bathroom. You’ve probably called the landlord half a dozen times, and he’s finally sent over his crew to take a look at the problem.

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    Sales/ Loan Book

    http://www.rssjobs.ie/ sales-loan-book-31494

    Dealing with Consumer and Commerical Markets Handling customer accounts by phone and arranging payments by Laser cards / Postal Orders/ Cheques Working to targets daily, weekly and monthly both individual and team. Buliding rapport with customers Monthly incentives and regular team competitions for spot prizes.

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