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Latest blogosphere posts tagged “customer centricity”
Persönlicher Kontakt ist Kunden beim Einkauf trotz Internet und Smartphone weiterhin die liebste Möglichkeit, um erste Informationen und Beratung zu erhalten.3 days ago
Opinion Mining for Customer Insights — Authority: 85
Customer Experience Management is a holistic discipline involving all functional departments of a company (see examples here and here ). However, many companies treat it as a set of “initiatives” limited to customer-facing units of the organization. The use of the term “initiative” often disguises ...3 weeks ago
B2C Marketing Insider — Authority: 150
Ignoring The Customer Experience: The Lesson Of Healthcare.gov Much has been written and discussed about the failings of the Obama Administration’s highly touted Healthcare.gov website. Most of it focused on the politics or the challenges of large-scale software projects . There has been some talk about the ...3 weeks ago