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A great example of twitter’s impact on brand value
http://crisisblogger.wordpress.com/ 2008/ 09/ 04/ a-great-example-of-twitters-im…I’ve talked about it before conceptually, but a writer friend of mind just sent me a link to this CEO blog from the head of Thomas Nelson Publishing. He provides a compelling and personal case study of how one twitter about poor customer service from UHaul probably cost the company thousands if not tens of thousands of dollars (and now that I am spreading this story, it may cost them even more).
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Sarah Palin vs. “the media:” who’s really on trial?
http://crisisblogger.wordpress.com/ 2008/ 09/ 04/ sarah-palin-vs-the-media-whos-…All of us who have media relations and public information as part of our lives have to be standing back in amazement at what is going on relating to Sarah Palin and her battle with the media. The story has quite dramatically shifted, it seems to me, from “is Sarah qualified, and therefore is John
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Sponsors, civil rights group join LPGA fray
http://thecycle.prweekblogs.com/ 2008/ 09/ 03/ sponsors-civil-rights-group-join-…The story of the LPGA’s decision to require its athletes to speak English continues. Yesterday, the league posted a statement - its first major move to clarify perceived misconceptions and counteract negative news coverage.
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When Things Go Wrong
http://www.conversationagent.com/ 2008/ 09/ when-things-go-wrong.htmlBy Geoff Livingston The human condition brings inherent fallibility. We often focus our social media marketing discussions on going viral, building a good brand, developing earned media, or delivering return on investment. But what do you do when things go wrong? Let’s be frank. Shit happens.
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Communicating about Gustav
http://crisisblogger.wordpress.com/ 2008/ 09/ 02/ communicating-about-gustav/Gustav has blown by for the most part and most are breathing a sigh of relief–even as we look warily at Hannah, Ike and beyond. Even though I write this safely ensconsed in the far reaches of the Pacific Northwest, these storms affect all of us at PIER very much because of the large number of clients
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Experiencing the personal pain of “infotainment”
http://crisisblogger.wordpress.com/ 2008/ 09/ 02/ experiencing-the-personal-pain…Pat Philbin, the former head of external affairs for FEMA, and the federal official who took the fall for the October 2007 supposed “fake news conference” has spoken out publicly about this event and his learnings from it. He will be speaking on this topic at the PRSA conference in Detroit in October and has written about it in PRSA’s new ComPRehension blog.
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Palin daughter’s pregnancy: Fair game for Publicity Hounds
http://publicityhound.net/ palins-daughters-pregnancy-fair-game-for-publicity-ho…When the news of GOP Vice Presidential candidate Sarah Palin’s pregnant 17-year-old daughter, Bristol, broke over the weekend, Barack Obama was quick to issue an order to his campaign workers to “back off.” Family members of candidates aren’t fair game, he warned.
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Mayor, businesses communicate as Hurricane Gustav looms
http://blog.ragan.com/ prjunkie/ 2008/ 09/ msnbc_to_staff_follow_olberman.htmlTalk about effective communications. With Hurricane Gustav hovering at category 4 strength and scheduled to hit America’s Gulf Coast early this week, New Orleans Mayor Ray Nagin told residents: “You need to be scared; you need to get your butts out of New Orleans now.” He also called Gustav “the mother
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Bloomberg News goof: Steve Jobs is not gone yet
http://crisisblogger.wordpress.com/ 2008/ 08/ 29/ bloomberg-news-goof-steve-jobs…Youch! It’s tough to get by with any goof these days of instant news. Just ask Bloomberg News. They were apparently updating the pre-written obituary of Apple CEO Steve Jobs when someone accidentally hit the “publish” button. Didn’t take long for someone to notice and here is the story.
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The Parting Of The CEOs
http://blogs.gcigroup.com/ fineprint/ 2008/ 08/ 27/ the-parting-of-the-ceos/The Parting Of The CEOs August 27th, 2008 by GCI Canada Staff For those of us working in the sideshow attraction of social media, news today of an abrupt change of heart in the acquisition of Livingston Communications by the Social Media Group.
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