Search / 86 posts tagged contact center technology
Subscribe-
FORD: Skype Me, Asterisk Us
http://www.fiercevoip.com/ story/ skype-me-asterisk-us/ 2008-10-02?utm_medium=rs…by Carl Ford Mark Spencer had been working on projects delivering drivers and writing code that was specific to boards. Being part of the open source experience, he saw that his work could be built into something bigger that would allow the extraction of call control into an open source project that could be used for anything.
-
Contact Center Update
http://blog.tmcnet.com/ blog/ rich-tehrani/ call-center/ contact-center-update.h…There are some very positive contact events worth sharing. The first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle massive call volumes which peaked as the hurricane got closer.
-
How Much Can We Blame IT for Bad Customer Service?
http://www.customerthink.com/ blog/ how_much_blame_it_bad_customer_serviceHow Much Can We Blame IT for Bad Customer Service? Kristian Gotsch
-
Jacada Announces General Availability of Jacada® WorkSpace 5.0
http://www.customerthink.com/ news/ jacada_availability_jacada_workspace_5Jacada Announces General Availability of Jacada® WorkSpace 5.0
-
ITEXPO West 2008 Best of Show
http://blog.tmcnet.com/ blog/ rich-tehrani/ ip-communications/ itexpo-west-2008-…Congratulations to the ITEXPO West 2008 best of show winners here in Los Angeles. Best Service Provider Solution Ring Carrier TelcoBridges IntelePeer Best Large Enterprise Solution Instant Solutions MobileMax (News - Alert) Best SMB Solution 8x8 Quintum Epygi Best Consumer Offering Phonevite
-
Fonality dials up HUD to 3.0
http://www.fiercevoip.com/ story/ fonality-dials-hud-3-0/ 2008-09-17?utm_medium=…Fonality has released HUD 3.0, the latest upgrade to its unified communications platform. HUD ties presence management and detection into a single interface. New features added include SMS support and Google Talk integration; Google Talk provides a federation capability to communicate with users
-
Week In Review: Week ending on Saturday, the 23rd of August, 2008
http://netxpress.com.pk/ 2008/ 09/ 08/ week-in-review-week-ending-on-saturday-th…Oracle has become the center of attention for leading organizations in Pakistan as it has emerged as one of the most innovative business solution providers in the past few years. The company has recognized itself in the market for effectively managing several important business issues that includes
-
AccountNow Raises the Bar on Customer Service With Echopass On-Demand Services
http://www.customerthink.com/ news/ accountnow_service_echopasss_ondemandAccountNow Raises the Bar on Customer Service With Echopass On-Demand Services
-
Smart Wallets to Drive UC?
http://www.fiercevoip.com/ story/ smart-wallets-drive-uc/ 2008-08-26?utm_medium=…Will "smart wallet" applications for mobile devices (i.e. phones) drive consumer and business UC? Art Rosenberg at UC Strategies thinks so. Financial applications for mobile "smart phone" users should provide the foundation for integrated applications tying together a customer's current financial status with a customer contact center, triggering an action if certain events were met.
-
RightNow August '08 Adds Web2.0 and Online Collaboration Capabilities to On Demand CRM Solution
http://www.customerthink.com/ news/ rightnow_august_08_web2_0_online_collaborati…RightNow August '08 Adds Web2.0 and Online Collaboration Capabilities to On Demand CRM Solution
Rising and falling
About / rising and falling
Find posts and stories that have something in common using this weighted list of phrases, where popularity is represented by size. Learn more...
Mentions by Day
Posts tagged contact center technology per day for the past 30 days.
