4 blog reactions to http://www.RETAILCONTRARIAN.COM/2008/04/50-ways-to-impr.html
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Cluetrain Manifesto for Retailing
11 days ago in Three Sixty - Data, Inference, Action and Analysis of Enterprise Marketing Management by achearie · Authority: 2for customers. Most retailers set the thermostat at what’s comfortable for the employees. 4. Acknowledge your customer’s children. 5. Offer to gift-wrap purchases if you already know it is a gift. Don’t wait for your customer to ask. Read More..
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Focus on the Customer Experience
bloggers I started a conversation with back when I began this blog at the end of 2006 (he has also been one of those trying to get me to start Twittering - I am getting closer, Doug!). Doug’s post is a great list from another Doug, Doug Fleener at Retail Contrarian, sharing 50 ways to improve the customer experience (note - there are actually 51 - added value). This is near and dear to my heart! Most of these apply directly to retail and consumer-based businesses, but they should also be considered for
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50 Ways to Improve Your Customer’s Experience
Retail Contrarian
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Loan Umbrellas on Rainy Days
offers