1 blog reaction to http://blog.emergenceconsulting.net/2008/03/eight-steps-for.html

get crystal clear about your own motives.  Sometimes we "say" that we are confronting someone because we are worried about the project, or the customer, but it is really about our own feelings.  Step up and own your own motives. Read the rest here: http://blog.emergenceconsulting.net/2008/03/eight-steps-for.html?cid=119386496 Definitely worth the read as the realistic and honest approach in the steps force you to think through a conflict situation and allow you to plan your approach and response. Note also that these steps would work well in dealing with personal conflicts