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Phones are on the way: ATT Wireless Online Upgrade: A 12 Steps Program
http://www.sergetheconcierge.com/ 2008/ 03/ my-phones-are-o.html
What should have been a fairly simple thing turned into a 12 Step Program? I am talking about Upgrading Cell Phones with my long time carrier ATT Wireless. After being on the receiving end of their online ordering bugs, I finally completed my order today. It took me numerous calls over a week time, as many answers to the same question as there were people answering it but my phones are on the way. Because of my plan (and very old phones), I had to upgrade all of them so It took me more time to research them. My upgrade headfaches is a perfect illustration of what Ade McCormack expresses in Users want service, not technology (Digital Business, FT).
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