Reactions to story from Serge the Concierge
Phones are on the way: ATT Wireless Online Upgrade: A 12 Steps Program
http://www.sergetheconcierge.com/ 2008/ 03/ my-phones-are-o.html
What should have been a fairly simple thing turned into a 12 Step Program? I am talking about Upgrading Cell Phones with my long time carrier ATT Wireless. After being on the receiving end of their online ordering bugs, I finally completed my order today. It took me numerous calls over a week time, as many answers to the same question as there were people answering it but my phones are on the way. Because of my plan (and very old phones), I had to upgrade all of them so It took me more time to research them. My upgrade headfaches is a perfect illustration of what Ade McCormack expresses in Users want service, not technology (Digital Business, FT).
More rising blog posts
-
Business »
Roundtable discussion on the financial crisis -
Lifestyle »
Bedard surgery results in 'best-case scenario' -
Politics »
McCain: "Who is the real Barack Obama?" -
Technology »
Excellent Web Site Tracks App Store Price Drops -
Entertainment »
Massage Made In Heaven :: New Home Spa Tools -
Sports »
Honda named official vehicle of the NHL
More rising news stories
Recent posts from Serge the Concierge
-
Drought-ic action: 'Goat 'condoms' save Kenyan herds' (via BBC)
19 hours ago -
Taltarni, Wines from Autralian Pyrenees with Breton Winemaker
21 hours ago -
Don't Stay at Jobs that Suck: Advice from a Gen Yer
1 day ago