Reactions to story from AbleBrains
The Case For an Employee First Approach to B2B Customer Experience Initiatives
http://ablebrains.typepad.com/ ablebrains/ 2008/ 06/ the-case-for-an-employee-first-...
I've talked about Danny Meyer's approach to hospitality as a business tool. Danny believes that in his restaurants, if you want to deliver a superior customer experience, don't begin with customer experience strategies. Begin with employees that GET customer experience and have a high Hospitality Quotient (HQ)
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