Three Spiritual Rules for Dealing with Customer Service Reps
Last week I expounded on the unconsciousness of large corporations as an element of reportage about an $18,000 bill Verizon sent to one of its loyal customers.
Our coverage of the subject would remain incomplete if we did not consider the flip side of this selfsame relationship, the costumer's responsibility when dealing with large corporations.
While an $18,000 bill is best left to a trained professional — an attorney — smaller amounts don't warrant such treatment. So it's up to us to deal with the frontman (or woman) of virtually all large corporations, the lowly customer service representative.
Observance of three spiritual rules will help you achieve your desired outcome in both a material form and at the deeper level of personal growth.
1. Don't go unconscious. This will only happen if our egos take us over.
Spiritual teacher Eckhart Tolle writes in A New Earth, "It is likely you won't feel any emotion when you are told that someone's car has been stolen, but when it's your car, you will probably feel upset." Or when it's your bill that is bigger than you think it should be.
The ego fears the loss of things because it sees them as extensions of itself. This is doubly true of money, which for many people strikes a more deeply-seated fear (Tolle calls this the "pain-body") which may well go back to parental anxiety about finances.
Realize this going into the conversation and we stand a better chance of remaining calm and positive, our awareness focused on the present moment, solving the problem at hand.
2. Don't allow the customer service rep to become "the other." Jesus said, "Love your enemy," which is to say your enemy might think he's your enemy, but you don't have to agree.
The customer service rep might take an adversarial or passive-aggressive tone, but we don't have to take the bait. Get the person's name (and not to use it against them later if things don't go our way). Use it in the conversation. Imagine you will see this person again at your favorite coffee shop. Try to work as a team rather than opponents and you're more likely to get that exception to policy you're looking for.Continued on the next page