Are Crappy Employees Ruining your Business
Warning: this post is going to sound cruel, heartless, and downright mean, but someone has to breach the topic.
Why in the wide world of sports do you insist on hiring or keeping social idiots behind your sales counter? A heavily armed monkey with a caffeine habit would probably serve your business better than these “self-entitled” village dunces. C’mon, they are ruining your business one condescending smirk and “forgotten” order of fries at a time.
Good news for you! You no longer have to put up with it! If you’ve been keeping tabs on the economy, it’s a buyer’s market when it comes to hiring folks. The pickings are good and the talent pool is extremely dense. These prospective employees understand the importance of excellent customer service practices, how selling impacts an organization, and how repeat business is the ultimate goal of every business entity. In addition, they have grown to appreciate a paying job.
Used to be, one could run a cash register and deliver deep fried cholesterol biscuits through a window with little more than a pulse and a pair of tennis shoes listed on their resume. In those days, however, even the simplest minded folks understood the power of a smile and making sure the fries were in the bag.
If there is one positive of a recession, it is the fact that we as workers are humbled. As a result, we gain a new appreciation for employment and in turn, become more productive employees. We re-learn that jobs are gifts and that striving to be irreplaceable does not always prohibit job elimination. We are better for it and the business environment becomes stronger. Wait! Isn’t that the idea behind “free-market” economies? Anyway, I digress.
The point of all of this is that you no longer have to “settle” for sub-par talent; and you don’t have to offer benefits and large sums of cash to compete with “large” employers. You can offer something to your employees that those “big guys” can’t: a heart, compassion, genuine caring for your employees, flexibility, and a paying job. Seriously, unemployment is still pushing 10%, so there are a lot of folks who could use the work.
So, fire those idiots, train them properly, surround your sales counter with quality people, and grow your business…and I’ll be sure to come back and buy something again really soon.