How Drama Queens and Kings Infect the Workplace - Page 2
Begin by taking the offender aside and telling them how much you appreciate their lively input and great ideas. That will grab their attention. Then ask them what has them so dialed up. Talk slowly; it will give time for the angst to diminish, even if just for a moment.
Then let them talk. Only interject when you see them starting to wind up for a hissy fit. If they start to sputter simply put your hand up like a traffic cop using the international sign of “stop.” They will. Then again, slowly, ask them to talk through what they want as an outcome of the situation.
This is important; by holding them accountable to look forward, toward a moment of “zen”, a moment of clarity and possibility, you are helping them get out of the rut of the noise zone.
Then let them know that the behavior is causing ripples up and down the team.
So often, when caught in drama it is virtually impossible to see past one’s own nose. Offer help. You do not have to know what the help should be, they will tell you. It usually takes two or three interventions with the drama person before they come to the right conclusion there are better ways to be heard at work rather, as Shakespeare would put it, becoming the sound and the fury signifying nothing!