Alan Mulally, Please Don't Quit - Page 2
3. Reliable is nice, but you love the big rims?
MMMMM rims. Modern vehicles are designed with so much room, within the wheel well, that most look misshapen with huge gaps. I like big rims to fill that space. If I had my druthers, Ford would give us a 24" option.
4. How amazing was the customer service?
I understand, that by having the contact information of the CEO of Ford Motor Company, I have access that most customers don't. When that fuse blew, there were some weird, residual, electrical issues that eventually sorted itself out. I sent Alan some feedback and happened to mention it. Next thing you know I'm on the phone with a staff member in Dearborn and a manager from the plant in Ontario, where the Edge was built, with the EXACT specs from my VIN in front of him. My mind is still blown. Scott Monty, whose super hero name is The Conduit, was always available for conversations when I needed it. As for Sentry Ford, in Medford, MA, President, Chris Lemley, and his team went way above and beyond the call of duty, always. They are a top notch organization, who represent The Ford Story well.
5. Do you feel loyalty was earned in both directions?
Between Alan and his team and Sentry Ford, everyone I worked and interacted with was amazing. This, right here, is why Alan can't quit. Processes and efficiencies are one thing, but he changed an entire culture, from the top down, and I experienced every level of it, first hand. I know he can pass a legacy along, but like how Apple superfans, and investors, felt extreme comfort knowing Steve Jobs was there, I feel that way about Mulally and Ford.
With the exception of the truck line-up and the iconic Mustang, everything that Ford makes now looks and feels global and that's a huge departure for a traditional American company. For me, pushing the limits of design and technology is what grabs my attention. Others may not care, but I do.
Alan Mulally and I connected one random July afternoon and in three years he, and his organization, lived up to their words and then some. I'm rooting for him and truly don't want to see him leave. But Alan, if you do, there's a board of directors seat waiting for you over at Red Raider Studios.