Oy. Its been a month and 2 days since last I posted. That is far too long. I will endeavor to tighten up. Ok, when last we spoke, I wrote on the use of the Social Quotient to determine the likelihood of success in a Social Media initiative. So its just sorta hangin out there now... …
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AbleBrains
Brain bursts on tech, enterprise software, VC, Psychobiology (yes, Psychobiology)current events and just about anything else that suits me...
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What's Your Social Quotient? A Method for Assessing Social Media Risk
http://ablebrains.typepad.com/ablebrains/2008/07/whats-your-social-quotient-a-method-for-assessing-social-media-risk.html -
The "Social Quotient" Web 2.0 and Great B2B Customer Experiences
http://ablebrains.typepad.com/ablebrains/2008/06/the-social-quotient-web-20-and-great-b2b-customer-experiences.htmlI've talked about Danny Meyer's approach to hospitality as a business tool. Danny believes that in his restaurants, if you want to deliver a superior customer experience, don't begin with customer experience strategies. Begin with employees that GET customer experience and have a high Hospitality …
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The Case For an Employee First Approach to B2B Customer Experience Initiatives
http://ablebrains.typepad.com/ablebrains/2008/06/the-case-for-an-employee-first-approach-to-b2b-customer-experience-initiatives.htmlI've talked about Danny Meyer's approach to hospitality as a business tool. Danny believes that in his restaurants, if you want to deliver a superior customer experience, don't begin with customer experience strategies. Begin with employees that GET customer experience and have a high Hospitality …
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86 blog reactions
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Bookmarks du 07/21/2008
http://www.duperrin.com/2008/07/21/bookmarks-du-07212008/Accountability What’s Your Social Quotient? A Method for Assessing Social Media Risk Oy. Its been a month and 2 days since last I posted. That is far too long. I will endeavor to tighten up. Ok, when last we spoke, I wrote on the use of the Social Quotient to determine the likelihood of success in a Social Media initiative. So its
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The Leirdal Blog
http://www.leirdal.net/blogAbleBrains: What's Your Social Quotient? A Method for Assessing Social Media Risk NewsGator Social Sites | SharePoint Magazine Mobile 2.0 Social Media in the Inc. 500: The First Longitudinal Study - Center for Marketing Research - University of Massachusetts Dartmouth Oracle and Enterprise 2.0
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What’s Your Social Quotient?
http://jeffnolan.com/wp/2008/07/16/whats-your-social-quotien...My very good friend Steve Mann put together an interesting methodology for measuring a company’s social media strategy risk and success factor. Very straightforward and objective, but near the end comes something that is not part of the measure yet experience suggests is a major contributor to success in any organization: I’ve also considered adding a
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What’s Your Social Quotient?
http://jeffnolan.com/wp/2008/07/16/whats-your-social-quotien...My very good friend Steve Mann put together an interesting methodology for measuring a company’s social media strategy risk and success factor. Very straightforward and objective, but near the end comes something that is not part of the measure yet experience suggests is a major contributor to success in any organization: I’ve also considered adding a
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Marketing-Gimbal
http://www.marketinggimbal.comfrom all of us on the Bacelona team we would like to see you again on any of our flights. Yours Sincerely Ben Kudo’s to Continental Airlines for the highly inefficient snail mail, but oh so effective customer experience. This makes me recall Danny Meyer’s message that service is different from hospitality. Service is the about the process and operations of service execution. Hospitality is about the experience and relationship with the customer. The service of the flight met expectations. The personal note
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AccMan
http://accmanpro.comexplanations that added genuine value to the conversation. So her post: Do Enterprises Have the Patience to Develop Communities? struck a particular chord with me. Unless you are incredibly fortunate and/or are part of an organization that has a high social quotient, it takes time to build up the community aspects of a community network. It also takes a lot of work by a few dedicated people, prepared to reach out to the community they are trying to serve. Rachel identifies one metric which serves to work against
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Social Quotient: Do your employees “get” customer service?
http://gialyons.wordpress.com/2008/06/26/social-quotient-do-...thoughtful post about how folks should start with the right type of employee first, and not social media tools, when it comes to social media marketing. My favorite: Marketing Drives Conversation, Conversation Drives Relationships, Relationships Drive Brand
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Social Quotient: Do your employees “get” customer service?
http://giatalks.com/blog/social-quotient-do-your-employees-g...My pal, Steve Mann at SAP, wrote a thoughtful post about how folks should start with the right type of employee first, and not social media tools, when it comes to social media marketing. My favorite: Marketing Drives Conversation, Conversation Drives Relationships, Relationships Drive Brand
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Social Quotient: Do your employees “get” customer service?
http://giatalks.com/blog/social-quotient-do-your-employees-g...My pal, Steve Mann at SAP, wrote a thoughtful post about how folks should start with the right type of employee first, and not social media tools, when it comes to social media marketing. My favorite: Marketing Drives Conversation, Conversation Drives Relationships, Relationships Drive Brand
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Patience is a virtue, but only one
http://www.accmanpro.com/2008/06/26/patience-is-a-virtue-but...explanations that added genuine value to the conversation. So her post: Do Enterprises Have the Patience to Develop Communities? struck a particular chord with me. Unless you are incredibly fortunate and/or are part of an organization that has a high social quotient, it takes time to build up the community aspects of a community network. It also takes a lot of work by a few dedicated people, prepared to reach out to the community they are trying to serve. Rachel identifies one metric which serves to work against
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